Our shipping policy is crafted to offer you clear and transparent details on how we manage the shipment of your orders.
Order Processing Times: Following the placement of an order, it typically takes 1-2 business days for processing and preparation before shipping. Orders submitted after 5 PM will be processed on the next business day, with weekends and holidays not included in the processing timeframe.
Shipping Options:
Domestic Shipping: We ship to all 50 states in the United States. We do not ship to P.O. boxes or APO/FPO addresses.
International Shipping: Currently, we do not offer international shipping.
Tracking Options and Details: After your order is shipped, you will receive an email containing the tracking details. You can use the provided tracking number to monitor the status of your order. Typically, this tracking information becomes available within 24 hours of shipment.
Local Delivery Options: We do not currently offer local delivery or in-store pickup options.
Returns, Changes, and Cancellations: For details on returns, exchanges, and cancellations, please refer to our Refund Policy.
Potential Service Interruptions: Orders may be delayed due to unexpected factors like weather conditions, carrier service disruptions, or an unusually high volume of orders. We will keep you informed about any delays through email updates.
Customs, Duties, and Taxes: Since we only ship domestically, customers are not subject to additional customs, duties, or taxes.
Damages: If your order arrives damaged, please notify our customer service team within 3 days of receipt. We will assist you in returning the damaged item and facilitate either a replacement or a refund.
Contact Us: If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at info@3birdinc.com or call us at (313) 648-2885.
Updates to Shipping Policy: This shipping policy is subject to updates as our operations and circumstances evolve. We will inform customers of any significant changes through our website and email notifications. By using our website and placing an order, you confirm that you have read, understood, and accepted the terms outlined in this shipping policy.
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